A clear, coordinated journey from first contact to your return home
Every step distinguishes what the hospital decides, what Rilova coordinates, and what you and your family manage — so there's never any confusion about who's responsible for what.
Contact Rilova
Reach out with your medical concern, preferred destination (if any), and any documents you already have.
Share medical documents
We help you organise reports, scans and history so they're ready for hospital review.
Hospital & doctor evaluation
The hospital's medical team reviews your case and advises on suitability, options and estimated costs.
Appointment & admission coordination
Once the hospital confirms availability, we help coordinate scheduling and required paperwork.
Visa & travel preparation
We assist with treatment visa coordination and travel planning. Visa approval rests with the relevant embassy or consulate.
The treatment journey
You travel for treatment, with accommodation and local support arranged in advance where possible.
Return & follow-up
We help coordinate discharge, travel arrangements home, and follow-up communication with the hospital.
Ready to take the first step?
See what we ask of patients at each stage, and how to get started with your enquiry.
Go to For Patients