Everything around your treatment, coordinated in one place
From your first enquiry to your return home, Rilova organises the non-clinical details — documentation, communication, visas, travel and accommodation — so you can focus on your treatment and your family.
Coordination, organised into three stages
Rilova's services are grouped around your journey — before you travel, during your treatment, and once you return home. Each service is non-clinical: medical decisions always stay with your hospital and doctors.
Before You Travel
Hospital & doctor identification
Coordinating enquiries with overseas hospitals or specialists based on the information you share and your stated preferences. Clinical suitability is determined by the healthcare provider.
Medical document collection
Helping you organise medical records and, with your consent, submit relevant documents to selected hospitals for evaluation.
Appointment & admission coordination
Assisting with the communication needed to obtain a medical appointment or admission with the hospital.
Patient–hospital communication
Coordinating clear communication between you and the overseas hospital throughout the evaluation process.
Treatment visa assistance
Guidance and coordination for the treatment/medical visa process. Approval remains with the relevant authorities.
Flight & travel guidance
Practical guidance on flights and travel planning around your treatment schedule.
During Your Treatment
Airport assistance
Airport support where available, to ease arrival and departure for patients and accompanying family.
Accommodation assistance
Help finding suitable accommodation near the hospital for you and any accompanying family members.
Local transportation guidance
Guidance on getting between your accommodation, the hospital and the airport during your stay.
Patient & family coordination
A single, consistent point of contact for questions from you and your accompanying family throughout treatment.
Coming Home
Discharge coordination
Assistance with coordination as your hospital confirms discharge and next steps.
Return travel arrangements
Support arranging your journey home once your treatment and hospital stay are complete.
Follow-up communication
Continued coordination with the hospital for any follow-up communication after you've returned home.
Ready to submit your case?
Share your medical information and available reports. Our coordination team will check whether the records are complete and explain the next administrative steps.
Submit Your Medical Case